ISO

Rawabet provides ISO Consultancy, Scoping, Documentation, Internal Audit, Management Review and Certification of ISO 9001:2015, ISO/IEC 27001:2013 & ISO/IEC 20000-1:2018.

  • ISO 9001:2015 – Quality Management System
  • ISO/IEC 27001:2013 – Information Security Management System
  • ISO/IEC 20000-1:2018 – IT Service Management System
Key benefits
  • Increased customer value
  • Increased customer satisfaction
  • Improved customer loyalty
  • Enhanced repeat business
  • Enhanced reputation of the organization
  • Expanded customer base
  • Increased revenue and market share 2 Actions you can take
  • Recognize direct and indirect customers as those who receive value from the organization.
  • Understand customers’ current and future needs and expectations.
  • Link the organization’s objectives to customer needs and expectations.
  • Communicate customer needs and expectations throughout the organization.
  • Plan, design, develop, produce, deliver and support goods and services to meet customer needs and expectations.
  • Measure and monitor customer satisfaction and take appropriate actions.
  • Determine and take actions on interested parties’ needs and expectations that can affect customer satisfaction.
  • Actively manage relationships with customers to achieve sustained success.
ISO 27001 benefits
  • Protect your data, wherever it is
  • Protect all forms of information, whether digital, hard copy or in the Cloud.
  • Increase your attack resilience
  • Increase your organisation’s resilience to cyber attacks.
  • Reduce information security costs
  • Implement only the security controls you need, helping you get the most from your budget.
  • Respond to evolving security threats
  • Constantly adapt to changes both in the environment and inside the organisation.
  • Improve company culture
  • An ISMS encompasses people, processes and technology, ensuring staff understand risks and embrace security as part of their everyday working practices.
  • Meet contractual obligations
  • Certification demonstrates your organisation’s commitment to data security and provides a valuable credential when tendering for new business.
Benefits of becoming certified

The potential benefits of ISO 20000-1 are numerous, but the most significant and tangible ones are that the standard enables your organization to:

  • Build and operate an IT management system within a well-defined and clear framework, which at the same time is flexible to your own business needs and expectations.
  • Reduce the vulnerability to organizational risk particularly cyber threats.
  • Meet contractual requirements.
  • Increase consumer and business trust and satisfaction for the IT services offered.
  • Ensure seamless and trouble-free operation internally and externally.